Purchase Info, DIY Speaker Kits Canada & Customer Speaker Cabinets

Payment Purchase Information

1. What payment options are available?

At this time we are pleased to accept Visa, MasterCard, American Express, Discover and PayPal online as well as phone orders. We also accept cheques and money orders from Canadian and American customers. Please allow 7-10 days for cheques to clear. A note to American customers: please ensure that your money order is negotiable outside of the US and you have adequate postage to Canada.

2. Is your website secure?
YES. This site uses InternetSecure for all credit card transactions. InternetSecure has successfully completed the annual Payment Card Industry (PCI) Data Security Audit (Visa™ AIS Audit combined with MasterCard's Site Data Protection (SDP) program) - further ensuring the security of the information we collect. The security standards and best practices offered by the Payment Card Industry (PCI) Data Security Program are designed to protect the confidentiality, availability and integrity of customer data. This is an excellent program that ensures the highest level of security for merchants and their customers.

3. How do I order?
It’s easy and safe with our secure shopping cart. Browse the main categories on the left-hand side of our Home Page. When you would like to purchase something, click on the “Order Now” button. Select the quantity, then the finish and additional options (if available). Then click on the “Add” button. This will take you to your shopping cart to verify your order. At this point our Canadian customers click on the show in CND ,and this will give you the prices in Canadian dollars .Once you are satisfied with your order click on the “Check Out” button to complete your transaction. From here, enter your shipping information and follow the instructions for payment with InternetSecure or PayPal. You will receive an automatic email confirming your order has been approved. Please keep this email as this is your receipt.

4. What is your return policy?
Customer satisfaction is our Number one priority. If, once you have received your speakers, you aren’t completely satisfied with their performance, and we aren’t able to resolve what ever issue you have, return them to us within 30 days of receipt for a full refund of the purchase price. Some stipulations apply:

all products must be returned in the original shipping boxes/crates

contact RAW Acoustics for a return authorization number (please display on the outside of the packaging)

all return shipments must be insured for product value

shipping costs are not refundable

Special Order items, custom speakers, product with signs of use, items damaged as a result of improper use or assembly are not returnable

all finished speakers are subject to an inspection upon arrival before a refund is approved and issued

5. What do I do if my order arrives damaged?
All goods are shipped from RAW Acoustics with insurance in place for the full value of the goods. All orders are shipped with either the manufacturers’ original packaging, in freight packages with 2” of foam, or in custom made crates. Unfortunately, we cannot control the standards with which the shipping companies handle their products. If you receive freight damaged goods, please contact us within 7 days of receipt. We will work together with you to try and resolve the issue with either repair or replacement of goods.

6. What taxes will I pay?
For Canadian customers, 5% GST is automatically added to all orders. There is 7% Provincial Sales Tax in British Columbia; therefore PST will be added to customers in BC. Customers outside Canada are not charged any taxes or duties by us.